Knowledge Base grounding
Answers use your uploaded docs, site pages, and curated Q&A.
AI + Knowledge Base
AI agents that answer from your knowledge — then hand off when needed
Train agents on PDFs, URLs, and Q&A. Support global languages and regional dialects, keep guardrails on, and escalate to humans with full context.
How this module helps your team
Combine retrieval-augmented answers, multi-model choice, and operator controls in one workspace.
Talkatus AI agents sit on top of your knowledge base so replies stay accurate for product, policy, and support questions.
When confidence drops or a rule matches, the conversation moves to your team in the unified inbox with full history.
Use the same agent across WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS without rebuilding prompts per network.
Capabilities
Capabilities that ship today
Dialect & language awareness
Serve customers in their language, including regional Arabic dialects when configured.
Smart human handoff
Low confidence or VIP rules route conversations to the right teammate.
Multi-model flexibility
Choose providers that fit quality, cost, and compliance.
Safety controls
Content filters and hallucination guards keep replies appropriate.
Performance visibility
Track resolution, response time, and handoff rates.
How it works
Go live in three steps
1
Upload knowledge
Add PDFs, URLs, or Q&A pairs to your brand knowledge base.
2
Configure the agent
Set persona, languages, and handoff rules.
3
Go live on channels
Connect WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS and start automating with oversight.
FAQ
Questions about Converla features
Agents are grounded in your knowledge base. Weak retrieval can trigger human handoff instead of guessing.
Yes — configure supported providers per workspace needs for quality, cost, and compliance.
Yes. Agents can be configured for regional Arabic dialects alongside other languages.
Rules and confidence thresholds move the chat into the unified inbox with full context for your team.
Yes. Use the same agent across WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS without rebuilding prompts per network.
Upload knowledge, set persona and handoff rules, connect channels, and start now on a plan that fits your volume.
Explore related guides
Start running conversations in one place
Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.
Start now