Convert conversations into trackable tickets with SLA, priority, and team assignment.
Start Free TrialTickets created automatically from conversations.
Set response and resolution time targets.
Urgent, high, medium, low — with escalation rules.
Suggest help articles before creating a ticket.
Organize tickets with custom categories.
Track volume, resolution time, and satisfaction.
Customer sends a message on any channel.
Agent converts to ticket with priority.
Work the ticket and measure satisfaction.
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