Testing Flows Before Production Publish
Cover happy path, fallback, and handoff in sandbox before touching production numbers.
Flows & Automation
Visual flows for messaging journeys
Human Handoff Patterns in Visual Flows
Pass transcript, tags, and reason codes so agents continue—not restart—discovery.
Order Status Automation with Commerce Triggers
Notify on meaningful order events—and keep agents ready for exceptions templates cannot solve.
Designing WhatsApp Welcome Flows Without Dead Ends
Greet, clarify intent, offer a short menu, and always leave a human exit.
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