Unified Inbox Checklist Before Go-Live
Roles, hours, canned replies, escalation, and channel credentials—verified in staging first.
Unified Inbox
One queue across channels
Shared Context, Notes, and CRM Fields in Converla Inbox
Keep order status and private notes beside the thread so customers never re-explain.
How to Structure Agent Queues in a Team Inbox
Map queues to skills and languages so Arabic and English chats land with the right owner.
What Is a Unified Inbox for Customer Messaging?
One agent screen for WhatsApp, social DMs, email, and web chat—so context survives shift changes.
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