Channels — Converla Help Center

Converla channels in one unified inbox

This Converla Help article explains running WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS in one shared inbox so agents keep context when customers switch apps. It is written for MENA and global operators w...

Instagram DMs in the Converla unified inbox

This Converla Help article explains linking an Instagram professional account so DMs appear beside WhatsApp in the team inbox. It is written for MENA and global operators who need practical steps—not a one-line blurb.Onl...

Facebook Messenger chats in the Converla inbox

This Converla Help article explains connecting a Facebook Page so Messenger chats land in Converla with clear channel badges. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only...

Set up a Telegram bot channel in Converla

This Converla Help article explains creating a BotFather bot, pasting the token under Integrations, and receiving chats in the inbox. It is written for MENA and global operators who need practical steps—not a one-line bl...

SMS channel for Converla customer conversations

This Converla Help article explains enabling SMS (when on your plan) with sender details and compliance, then replying from the unified inbox. It is written for MENA and global operators who need practical steps—not a on...

Website chat widget for Converla sales and support

This Converla Help article explains embedding the website widget with a token and allowed-domains list for Help and live chat. It is written for MENA and global operators who need practical steps—not a one-line blurb.Onl...

Which channels are available on my Converla plan?

This Converla Help article explains understanding which channels are enabled for your plan and platform configuration. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only enable...