Talkatus Platform features
Omnichannel inbox, WhatsApp Cloud API, and AI in one platform
AI, visual flows, campaigns, commerce context, and a team inbox — one operating system for customer conversations.
Active platforms today: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS
Modules
Product capabilities that ship with Converla
Each module below maps to shipping Converla functionality your team can turn on after signup.
AI Agents & Knowledge Base
Dialect-aware AI agents grounded in your knowledge base with confident human handoff.
Unified Inbox
One agent workspace for all enabled messaging channels with shared customer context.
WhatsApp Cloud API
Templates, automation, and inbox workflows on WhatsApp Business Cloud API.
CRM & Pipeline
Turn conversations into contacts, deals, and next actions without leaving chat.
Campaigns
Segmented broadcasts and lifecycle campaigns across connected channels.
Visual Flows
Drag-and-drop flows for routing, tagging, reminders, and escalations.
Analytics
Conversation, campaign, and agent performance reporting.
Commerce & WooCommerce
Order context, cart recovery, and chat support connected to your store.
Support Tickets
Convert complex chats into accountable tickets with status and priority.
How it works
Go live in three steps
Create your workspace
Sign up, pick a plan that fits message volume and seats, and invite your team.
Connect channels & knowledge
Link WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS, upload your knowledge base, and set routing rules.
Automate with human oversight
Launch AI replies, flows, and campaigns — escalate to agents whenever needed.
FAQ
Questions about Converla features
Explore related guides
Start running conversations in one place
Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.
Start now